SHIPPING POLICY

Your products will be packed professionally and posted out before carefully inspected. 

You’ll see the delivery options for a product on each individual product page. If next working day or named day delivery is available for your order, we'll offer you these options at the checkout.

We aim to ship out every order within 1~3 working days of receiving successful payment, however prior arrangements must be made at least 48 hours in advance. To help you plan when to expect your order, you'll find an estimated arrival date listed in the product details at the email we sent after despatch for each item. This arrival date is calculated based on the approximate number of days required to process, package, and deliver your order.

Customers will be provided a tracking number once items have been dispatched. As all deliveries are made via courier, it is important to ensure someone is available on the day of delivery as a signature will be required. On most occasions, someone will be required to assist the driver on arrival as part of the prearranged delivery service.

Customers must ensure they are on-site when the delivery is attempted otherwise a re-delivery fee may be charged.

Delivery times vary depending on your location however please allow up to 14 working days to receive your goods, although it will generally be sooner.

You will be notified by phone on the morning of the delivery to ensure someone is home to assist the driver on arrival.

Estimated Delivery Time Frame:

1. Orders over $300 (5-10 business days, US shipments only, does not include AK/HI/U.S. Territories)

2. Ground Shipping (3-7 business days, US shipments only, does not include AK/HI/U.S. Territories)

3. 2-Day Delivery (US shipments only, does not include U.S. Territories)

4. 1-Day Delivery (US shipments only, does not include U.S. Territories)

5. International Delivery, Canada and U.S. Territories only (other charges may apply)